Practical solutions
I focus on what actually solves the problem, not what looks good on paper or costs more than it needs to.
Built on real-world problem solving.
I grew up in a small farming community in Kentucky, where hard work, practical problem-solving, and helping your neighbors ain't just good business strategy, it's just what you do.
My background
Over the last few decades, I've built a career around solving problems for people with the help of technology. What started in customer-facing support roles, evolved into professional IT services, and eventually led to software engineering work focused on large-scale operations and automation systems.
I've spent years supporting users through helpdesk and system admin roles, including Kentucky-based web hosting and publishing companies on through to Amazon. Those experiences taught me that technology problems are rarely just technical problems. They affect people's businesses, schedules, and livelihoods.
For the past several years, I've also worked as a Software Development Engineer, building internal tools and systems that support robotics, automation, and computer vision technologies. That experience provides a unique perspective that combines enterprise-level technical expertise with practical hands-on problem solving.
Experience
- 10+ years of customer service and client support
- 5+ years of professional helpdesk and technical support experience
- 2+ years consulting with small businesses on technology planning, deployment, repair, and support
- 2+ years as a Software Development Engineer with Amazon working on internal tools, robotics, and computer vision systems
Approach
Technology should serve people, not the other way around.
Clear communication
You’ll get straightforward guidance, realistic timelines, and a clear answer from someone who knows the work firsthand.
Long-term value
Whether it’s a repair, a custom build, or a hardware install, the goal is dependable performance that lasts.